Refund and cancellation policy
WHEN A PAYMENT
COMES BACK.
Date claims are digital platform records. This policy explains cancellations, failed claims, and verified refunds.
Before payment
You can leave Dodo Payments Checkout before completing payment. No ownership change is recorded and no completed charge should exist.
Completed claims
A correctly priced payment that passes Dodo Payments verification and completes the requested authoritative claim is generally non-refundable because the digital service is delivered immediately and the public record changes.
Conflicting or invalid completion
If a verified payment cannot complete because another valid claim changed the date first, or because the captured amount, currency, checkout state, or expiry does not match, MYDAY leaves ownership unchanged and routes the captured payment through the recorded refund process.
Timing and help
Approved refunds return through Dodo Payments to the original payment method. Bank and card processing times vary.